Lilac Heart wall Stickers

What are our productions times ? 
We're a small family-run company, and all of our products are made to order in Perth, WA. All of our products are bespoke and are lovingly created individually with care by our team. Please allow 3 - 5 days for production PLUS delivery/ shipping time for all products and samples). We are committed to your satisfaction and will do our best to get your order to you in time. However, please note that turnaround time may be longer than stated during sale periods, the lead up to over the Christmas holiday period.

How will my products be shipped ? 
All our products are shipped in a customised secure packaging using various couriers such as Auspost and TNT and are fully tracked for optimised delivery.

We require your full name, email address, telephone number and shipping address for all orders. You will receive a shipping notification and tracking number via email once your order has been dispatched.  

We pay for insurance via our couriers to protect our product and your purchase. As they are insured, these items with likely require a signature on delivery, meaning you will need to be home to receive the delivery.  If you are not home, our delivery partners will leave a card, and you will need to liaise with them directly regarding re delivery. However, Jack Harry and Ollie cannot take responsibility for lost, stolen or damaged items. Please visit our courier for their delivery Terms & Conditions.

My backing paper on my peel and stick wallpaper is scrunched?

The backing on our products is made from paper, which may scrunch or slightly crease during transit or installation. That won't affect the end product in any way and will smooth out when you apply it.

How can I pay for my order?

If you order online you can by by all normal payment methods such as Visa, Mastercard, Apple and Googlepay. You can also visit our bricks and Mortar store also and pay using the same methods.

Will I be notified once my order has been placed?

Absolutely. All orders are automatically nortified via the conatct information you supply such as SMS and email. If you do not receive a notification please get in touch with us here:

Will I be notified once my order has been shipped?

Again you will receive notifcation via the supplied contact information supplied with a tracking reference. If you do not receive a notification please get in touch with us here:

Can I change or cancel my order?

If you get in touch before put your order into production we can change or cancel your order, no hassle! Please contact us via email or call to discuss. We cannot accept changes or cancellations if production has already started as all orders are custom made.

Do you offer returns or exchanges?

Please read our returns policy here.

I have a discount code why is it not working?

All discount codes have a limited availability time of use. Unfortunately we cannot reactivate these sale codes once that time has passed.

My prints do not resemble my screen colour. What's wrong?

There will be slight colour variance to what may your screen displays. We always suggest ordering a sample before purchasing your final product if you need a specific colour.

Do you offer a wholesale or trade service?

We provide an affiliate marketing scheme if you are interested in becoming a Jack Harry and Ollie ambassador. Please click the link here to apply.

Are your products safe to use and long lasting?

All our products are completely safe to put onto any wall in any situation. Please download our product datasheets here:

Wallpapers and wall decals are created for decor and are not a toy! Please keep them out of reach of youngsters.

To get the most effective from your wallpaper and also wall surface decals, it is necessary to fully read our product details here.

If installed as per our installation guidelines, our wallpapers and decals will last for several years. Nonetheless, it is important that they are checked out regularly by a grown-up to guarantee they stay firmly connected to the wall. In the event that bond is jeopardized, we advise removing the item and re-applying. Our wallpaper and decals, and their product packaging must never be put within a childrens reach or near where they sleep to avoid a possible choking or suffocation hazard.

Our products should be always installed by a grown up. Always oversee children when they are having fun with playthings that are "hacked" with our items.

All advertising and marketing photos on our social networks pages as well as site that show wallpaper or wall decals over a sleep space, have been correctly mounted according to our guidelines, as well as are checked out routinely to guarantee they remain securely connected to the wall. We can not be held accountable for any issue arising where our products have been installed incorrectly, or have actually been set up near sleep areas.

Why choose Jack harry and Ollie?
We think our wallpapers as well as wall decals are quite incredible, however why choose our item over our competitors? Right here are lots of reasons ...
Gillian our founder hand picks every single wallpaper as well as wall decal layout. You'll notice that we release our wallpapers in real spaces, many Gillian has designed herself. This is necessary to us, as we think our customers are entitled to inspiration, to see what their space can really appear like, we seldom advertise our lovely designs with a photoshopped photo that do them no justice. We do not just produce wallpaper, we also have an eye for style, and we can develop and design attractive areas - we think this sets us apart. Gillian is always more than than pleased to assist our clients with suggestions on how to style their wallpaper. Please contact her here:

John (Gillian's husband) has actually been involved in commercial digital printing for over 25 years and truly knows his stuff. You'll obtain high quality at all times, and we're always pleased to answer any kind of concerns our customers have. Our wallpapers and wall decals are all lovingly printed in Perth, Western Australia.

We bring you the kindest removable wallpaper and wall decals on the market! Made from the very trusted detachable material that is - PhotoTex. Read all about it right here. A word of warning ... take care of replica brands who might use substandard low quality products and also might print off shore ... less expensive, does not equal better. If you need more information, don't be reluctant to contact us.

We notice and appreciate each and every single sale and use the proceeds to invest back into our family business.

We keep launching fresh and remarkable wallpapers and wall decals in collaboration with talented artists in Australia and also overseas.

Many thanks for being a part of the Jack Harry and Ollie journey.

Domestic:

We offer free standard shipping Australia wide for orders over $150.00

Standard post: Please allow up to 10 business days depending on location. You can track your parcel using the link sent to you.  Please be aware there are currently postal delays due to the COVID-19 pandemic.

We also offer an express post option in Australia. You can choose this option at checkout. Production times remain as stated. The express shipping option simply allows for faster postage. But please contact us via email if you need your order expedited, we may be able to accommodate your request. 

International:

We will post internationally, though we charge freight storewide. 

As all countries have different duties and taxes, it is the responsibility of the purchaser to investigate if any duties are payable on overseas orders. 

Customers from the European Union:

You will incur taxes, you will be responsible for these charges, which are determined by your local customs authority.  Jack Harry and Ollie is not responsible for any further shipping, insurance or import charges once your item has left us in Perth, Australia.

PLEASE NOTE: There are currently postal delays due to the COVID-19 pandemic that are beyond our control.